We are committed to ensuring that your privacy is protected at all times, so when we ask you to provide information by which you can be identified you can be assured that it will be used only in accordance with this privacy statement.
We may change this policy from time to time by updating this page and we encourage you to check this page regularly to ensure that you are happy with any changes which are made.
This policy is effective from June 2012.
What information do we collect?
When you register with us we require enough personal information to ensure that we can communicate with you, and with your doctor with your consent, to confirm details of your identity when requesting prescriptions on your behalf. This is to ensure the safe issue of your prescriptions.
The information we require will include:
- date of birth
- contact information including email address and postal address
- other information relevant to customer surveys and/or offers
What we do with the information we gather?
We hold this information securely in order to identify you as a registered customer, to ensure efficient and secure communication with you when you order your medicines from us and in order to safely order your prescriptions from the surgery without any mistakes. We may also wish to advise you of updates or special offers from the pharmacy. Please note that we will only order prescriptions on your behalf when you have requested us to do so and that at all times you retain the right to choose which pharmacy you use. You retain complete freedom to change pharmacy at any time.
What other reasons are there for keeping this information?
- for internal record keeping
- to use the information to improve our products and services
- we may also periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time we may use your information to contact you by email, phone, fax or mail to discuss your requirements and to advise you of updated services. We may also use the information to improve the website according to your interests
We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our operating procedures restrict the use of our website to authorised members of the pharmacy team. You will see that our site is protected by industry approved SSL certification - the green padlock in the browser bar signifies a high level of security through up to date encryption provided by Comodo. It is true that no website can ever be 100% secure but our commitment to regular security review and constant vigilance offers the best possible protection for your data.
Please note that we will not share any of your personal information with any outside organisation.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Bath and District Pharmacy Ltd, 29 Holcombe Lane, Bathampton BA2 6UL, which is the registered company address for Pulteney Pharmacy.
If you believe that any information we are holding on you is incorrect or incomplete please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.